At LD Global Tech, we are committed to providing high-quality digital services tailored to your business needs. This Service Delivery Policy outlines how our services are delivered, the expected timelines, and customer responsibilities to ensure a smooth and efficient experience.
Service Scope
Our services include digital consulting, SEO optimization, digital marketing strategies, data analytics, and other related digital solutions. Each service is clearly described on our website, including its deliverables and estimated completion time.
Delivery Timeline
Upon purchase of a service, our team will begin working on your project according to the agreed timeframe. Delivery times may vary depending on the complexity of the service, client requirements, and project scope. We communicate all estimated timelines during the project planning stage.
Digital Delivery Method
All services are delivered digitally through secure channels, including email, client portals, or downloadable files. You will receive notifications when your deliverables are ready. Please ensure that your email address and contact information are accurate and functional to avoid delays.
Client Responsibilities
To ensure timely delivery of services, clients must:
- Provide complete and accurate information and instructions related to the service.
- Respond promptly to requests for clarification or additional information.
- Ensure proper access to systems or platforms if required for service delivery.
Communication & Updates
We maintain clear communication with our clients throughout the project. You will receive updates on progress, milestones, and any potential delays. If you have questions or concerns, you can reach out to us at any time via the contact details below.
Completion & Acceptance
Once the service is delivered, you are encouraged to review the deliverables promptly. If any issues arise, please notify us within 7 days so we can resolve them. After this period, the service is considered accepted.
Refunds & Disputes
All services are generally non-refundable due to their digital nature. Refund requests are evaluated in exceptional circumstances, such as undelivered services or technical issues that cannot be resolved. For more details, please refer to our Refund & Return Policy.
Contact Information
If you have any questions regarding service delivery, timelines, or project progress, please contact us:
Email: support@ldglobaltech.com
Email: info@ldglobaltech.com
Address: 128 City Road, London, United Kingdom